Terms and Conditions of Sale

Please read these terms of sale carefully before placing an order with Warp & Weft Online. We recommend you keep a copy for future reference as we may from time to time modify our terms and conditions of sale.

Nothing in these terms of sale affects your statutory rights and only apply to Warp and Weft online not Warp and Weft the store.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms and conditions.

Therefore the only language in which we provide these terms of sale is English.

If you are under 16 you must let your parent or guardian know about Warp & Weft's privacy policy before you use this site.

We reserve the right to only accept orders from those over 18.

Please ensure you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms and conditions of sale.

You must also ensure that the information you provide is accurate and complete and you are able to accept delivery of the products.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.

This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and Warp and Weft will be completed when we email you to confirm the goods have been dispatched.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

Payment can be made by Paypal, Visa, Visa Electron Visa debit, master card, Maestro debit cards any other methods, which may be clearly advertised on the site

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the terms and conditions.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Payment will be debited and cleared from your account upon dispatch of your order by Warp & Weft. You confirm that the debit/credit card being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment to Warp & Weft we will not be liable for any delay or non-delivery. 
We take reasonable steps to make sure our site is secure, all credit/debit card transactions on this site are processed by Sagepay, a secure online payment gateway that encrypts your card details in a secure host environment.

In addition to the price of the products, there will be a delivery charge, the cost of which will be as stated before you complete your purchase. This will allow you the opportunity to terminate the transaction if you do not agree with the delivery charge.

Shipping

Please note that we aim to dispatch all orders within 24 hours excluding Saturday-Sunday and UK bank holidays.

 Estimated delivery times are to be used as a guide and commence from the date of dispatch. Warp & Weft is not responsible for any delays caused by destinations customs clearance processes.  

Within the UK, Next working day

Outside of the UK 2-7 working days

 Warp & Weft insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept the evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Warp & Weft and transfer of responsibility in the same way.

Pricing Policy

Prices on the website include British value-added taxes for European customers only. In addition to the price of the products, there will be a delivery charge which will be as stated when you pay for the product.

Customers purchasing from a country served as DDU, (outside the European Union) will be charged for the item purchased and shipping costs only. Import duty will be invoiced to you directly from UPS or an import broker appointed by you. We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion.

If you are a customer whose Credit/Debit card is non-denominated in sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Prices for products are liable to change at any time, but changes will not affect contracts, which have come into force. 

 

Brexit

From the 1st January 2021, in accordance to the new trade agreement between the U.K and the EU, customers in the EU and EEA will not have to pay any import duties if the products originate from the UK but are responsible for all tax and handling charges that may be applied by their local customs office on delivery. UK VAT is not charged for goods and services delivered outside of the U.K - 20% of the price of goods will be deducted at the checkout. For goods that do not originate from the U.K, EU customers will be responsible for the import duties. The tax and handling charges are out of our control and will be invoiced to you directly by the courier service used. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.

 

Returns Policy 

If for any reason you wish to return your item(s), email us within 7 days of receiving your package at shop@warpandweftoldtown.com to request a returns authorization.

Returns outside of these time frames may be accepted at the discretion of Warp & Weft and maybe only refunded as a store credit. 

Once the free collection returns label has been issued, packages must be collected within 7 days of receiving the label.

Items must be returned unused and with all labels still attached and contained within the original packaging. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused..

Once we have received your parcel, subject to conditions, we will begin the refund process and inform the customer by email.

Please note free collection does not apply to items returned from a different country to the original shipping destination or to orders canceled under DSR

Canceling Your Order Under the Distance Selling Regulations (DSR)

We recommend that you insure the returns shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our store. In case of dispute, we also recommend that you retain proof of sending.

Refunds will be issued within 30 days of us receiving your cancelation notice.

If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost. Similarly, if you return the products at our expense, we may pass that expense on to you.

Faulty Goods

Many of our items are vintage or made from natural or vintage materials or hand dyed, so slubs, marks, and patina are likely, this is the nature of the product and not a fault. All items are quality controlled before they are dispatched to customers, however, should you receive an item and you are unhappy with the condition then please contact us immediately at shop@warpandweftoldtown.com 

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 6 months of purchase.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund please be aware that we can only replace it for the same product in the same size, subject to availability.
Where possible, we will offer to repair faulty items, if it cannot be repaired or the same product is not available you are entitled to a full refund.

Refunds and Exchanges

Your refund will either be credited to the original purchaser's credit card or we will issue a credit voucher, which will remain valid for 6 months. This credit/refund will include shipping costs for faulty items or for orders cancelled under DSR only. Shipping costs will not be refunded for items returned using our free collection service.

If your order has been sent to a destination within the EU all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Warp and Weft. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note card refunds may take up to 10 business days for your bank to complete depending on the processing time. This can vary greatly between card issuers and unfortunately, we are unable to influence this.

For an exchange, we will issue a credit voucher, which you can use to purchase a replacement item.
The voucher will remain valid for 6 months.

If you have received an item as a gift, you may exchange it for a credit voucher, which you can use against your next purchase.
This will be valid for 6 months.

Privacy Policy

This privacy policy sets out how Warp & Weft uses and protects any information that you give Warp & Weft when you use this website. 

Warp & Weft is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Warp & Weft may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 January 2019.

What we do and do not collect 

We may collect the following information: 

• Your name 
• Contact information including email address and daytime telephone number 
• Demographic information such as postcode, preferences and interests 
• Other information relevant to customer surveys and/or offers 

We do not collect the following information:

• We do not retain or store your credit/debit card details 
• We do not store any financial information of customers 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping. 
• We may use the information to improve our products and services. 
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways: 

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at shop@warpandweftoldtown.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: 

Warp & Weft  

68a George Street,

Old Town Hastings,

East Sussex

UK

TN34 3EE 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Advanced Purchase Policy

Warp & Weft Online offers products for sale that are in stock and available for immediate dispatch from our store.

Occasionally, however, we may be waiting for stock deliveries or we have the option to re-order or remake an item previously online, consequently, it is possible to make an advanced payment for certain items this is an 'advanced purchase'. Warp & Weft will only take advanced purchase orders for stock that has been scheduled for delivery or we have confirmed we can produce in-house. Your rights regarding advanced purchase are the same as those for any other purchase at Warp & Weft Online.

You will be contacted with an estimated delivery date upon receipt of your order.

Please be aware that we may be unable to deliver selected advanced payment merchandise due to production problems or quality control issues identified when we receive an order into stock. In these circumstances, we will notify you by email and refund your advanced payment to your credit/debit card within 30 days of being advised that merchandise has become unavailable.